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Telephone: |
(407) 851-3536 |
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FAX: |
(407) 859-6821 |
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Toll Free: |
1-800-741-3536 |
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Email: |
|
Telephone: |
(407) 851-3536 |
|
|
FAX: |
(407) 859-6821 |
|
|
Toll Free: |
1-800-741-3536 |
|
|
Email: |
Statement
of PolicyPayment:
We accept Mastercard, VISA, and American Express credit cards.
Purchase orders accepted upon prior approval. Please contact us to
establish an account.
Terms:
Unless stated otherwise, our terms for approved purchase orders are
1/2% 10 days, Net 30. Unapproved credit accounts will be shipped
COD.
Freight:
FOB - Orlando, FL or factory shipping point unless quoted otherwise.
If deemed advantageous to the customer, we will have your order drop
shipped from the factory.
Quotations:
Our price quotations are good for 15 days unless stated
otherwise.
Cancellation:
Orders in progress cannot be canceled without our consent. When
cancellation is agreeable, the customer must pay any expenses
incurred relative to the cancellation.
Returned Goods:
Merchandise may not be returned without our written authorization.
Merchandise returned with our approval will be subject to a
restocking charge in addition to the freight charges involved. All
merchandise accepted for return must have been purchased within the
last 30 days and must be returned in saleable condition.
Custom made hose assemblies are not returnable unless error in materials or dimensions is determined to be responsibility of Orlando Hose & Fluid Power.
Damaged Merchandise:
Any damage in transit is the responsibility of the carrier. Be sure
the driver notes the damage on your copy of the freight bill. If
there is concealed damage, contact the carrier immediately for an
inspection report to be filed.
Ordering:
Please make sure your order contains a full description of the part
or hose assembly, including manufacturer's stock numbers (when
available) and quoted price(s).
Minimum Billing:
Minimum billing is $100.00 per order for shipments, $20.00 for
pick-ups.
Taxes:
Any federal, state or local taxes will be added when
applicable.
Guarantee:
Parts and materials: Our guarantee is limited to the value of the manufacturer's warranty. All merchandise is fully guaranteed against defects in the materials and workmanship, and if defective will be replaced free of charge within the time period stated in the manufacturer's warranty. Any shortages or errors must be reported within 30 days.
Hose assemblies: Our guarantee is limited to the replacement value of the hose assembly and fully guaranteed against all defects in workmanship.